R.chell Calanoc

15 Mar 2023

The Impact of Big Data on Call Centers and Business Process Outsourcing

As AI (artificial intelligence) technology develops, its impacts on various global industries are being felt. Many call centers around the... LEARN MORE

14 Mar 2023

The Role of Social Media in Call Centers and Business Process Outsourcing

Social media has changed not only how businesses market their products to customers, but also how customers provide feedback to... LEARN MORE

10 Mar 2023

The Role of Voice Recognition in Call Centers and Business Process Outsourcing

One of the most common contact center platform features includes skill-based routing and smart, predictive dialers. IVR (interactive voice response)... LEARN MORE