See record-breaking results with cutting-edge technology, AI, and data analytics all with the human touch for unparalleled customer experiences.
We understand how important customer service is in today's world. As a result, we provide our customers with a diverse range of customizable, scalable, and flexible contact center options designed to meet the needs of any organization.
Check our Success StoriesWe develop outsourcing solutions with our strategic operations team equipped with knowledgeable human resources, a strong technological infrastructure, and a dedicated client support system.
We will sit down with you to understand your company and its customer needs inside-out. Our agents use flexible, systematic, and customizable learning structures that maximize performance in every objective.
All your data and passwords are safely stored and encrypted on a secure cloud-based platform. Our facilities are 100% reliably solar-powered with a dedicated fibre-optic internet connection for smooth operations day in, and day out.
With an extraordinarily competent technical team at the heart of our successful service, our industry-leading platforms for market service surpass in-house servers by a significant margin.
We’ve integrated the power of AI, data analytics, and world-class call center agents to make your cloud contact center a leader in getting things done.
Get 24/7 access to a comprehensive analytics dashboard that shows you how well our cloud contact center is working for you.
4 months ago
I have been with the company for more than 4 years and I had a good time.👍
4 months ago
They have a good training and a very fun environment. The management also makes sure that everyone enjoys what they are doing!
4 months ago
Great Team, great customer service, great working environment.
4 months ago
good customer service and friendly staff😊
4 months ago
It is really nice place to work with good team management.
4 months ago
I had the chance to sit down and talk with their management team and they have been very helpful in providing the best solution to my needs. Kudos to everyone at EmpireOne.
4 months ago
It’s fortunate that they have started in our place providing in our community.
4 months ago
There are endless opportunities to explore and advance your career here at Empireone. Overall a great place to work!
4 months ago
The employees are very respectful and helpful. Good job and keep up the good work.
4 months ago
Superb journey from day 1 to present…Thank you for making me be a part of the team.👍🏼
4 months ago
The company has an open door policy. The CEO himself listens to the employees and is open to suggestions.
Our omnichannel technologies at EmpireOne will deliver smooth experiences to your customers while saving you expenses on hiring and training.
Our friendly support agents approach every customer problem with compassion and provide an effective solution based on their exact needs.
By delegating your customer support needs to the experts, you can focus on managing your business while your customers don’t have to lift a finger.
We recognize that in today's world, customer satisfaction is critical. With a wide range of customizable, data-driven, and scalable contact center options for your company's ever-increasing customer demands, we know how to walk the walk.
We’ve built a progressive system rooted in a culture of continuous learning that takes passionate and motivated individuals and turns them into high-level customer support professionals who stand for impeccable service.
Great organizations don’t identify as individual departments, so why should we? Rather than working as a separate unit, we work as an extension of your organization, helping you connect the dots between sales, support, and brand loyalty.
A good partnership is one based on trust and reliability. Ambitious and progressive leaders need committed global partners. We commit to your success and can bet that the results will ensure a lasting relationship.
Click on the questions below or type your questions here.
You can start with a minimum of 5 people for your account.
We are amazing at inbound, outbound customer service experience; customer service retention; back-office and administrative support; and inbound and outbound technical support.
We offer support to English, French, Spanish Speaking clients and customers.
Our headquarter is in Canada. We also have a site in the US, and 2 offices in the Philippines.
There are no start-up fees when you start your business solution needs with EmpireOne.
Usually it takes about 2-3 weeks depending on the complexity of the processes and the systems which is custom-built for your account which also includes getting the manpower.
We provide benefits such as an employee loan program, health maintenance organization insurance benefits (includes dental insurance); shuttle service; free lunches and food packages; engagement and entertainment benefits (e.g singing/dancing rooms); sports and games (physical and online) and a whole lot more.
We use different cloud-computing support channels. We do not have in-house data because we believe this is an inefficient way for your business solutions needs. We use Google cloud computing, Amazon web services; Microsoft cloud computing network. For electricity - we have a 100% off-grid solar power system; generator system, multiple redundancies and internet.
We are an omnichannel contact center. We provide inbound and outbound calls; live chat service; email support service; and text messaging support service.
We've been in business for over a decade, it has multiple locations all over Canada, US, and the Philippines. We are a growing company with more than a 600 employees and more. We believe in efficiency.
